Terms of service

Last updated 24 September 2026

These terms apply when you use the Clipless website, the playground, the Clipless SDK and command-line tool, or the hosted workflow engine (together, the service). If you use the service for a company, you accept them on its behalf. A signed agreement or order form with us takes precedence over these terms where the two differ.

1. The service

Clipless is a hosted engine that runs multi-step workflows declared with the Clipless SDK: it stores each session's events, decides who may act, runs the actions you declare and routes the workflow. The service is in early access and changes as it develops; we may add, change or remove features, and will tell customers before removing one they rely on.

2. Accounts and keys

We set up workspaces and issue API keys. Keep secret keys secret: anything done with your keys is treated as done by you. Tell us at once if you believe a key has leaked, and rotate it.

3. Your data

• You keep all rights to the workflows you write and the data that flows through them.
• For the personal data of the people who fill in your workflows, you are the controller and we are your processor: we process it only to run the service for you. A data processing agreement is available on request.
• You are responsible for having a lawful basis for what your workflows collect, for telling the people who use them, and for choosing which fields are encrypted (vault) or marked as personal (pii).
• Actions you declare send data where you tell them to — your webhooks, your AI provider with your own key, your storage bucket. Those services' terms apply to what they receive.
• Keep your own copy of anything you cannot afford to lose; the API and webhook actions let you export every session.

4. Acceptable use

You may not use the service to break the law or anyone's rights; to send spam or unsolicited messages; to store or spread malware; to probe, attack or overload the service or reach other customers' data; to get around rate limits or usage limits; or to resell access to the engine without our written agreement.

5. Generated and automated output

The playground designs workflows with an AI model, and workflows may run AI actions. Their output can be wrong or incomplete. Review a generated workflow before you rely on it. Decisions your workflows make — including decisions based on AI output, identity checks or other providers' results — are yours, and so is any human review the law requires for them.

6. Fees

Paid plans are billed as shown on the pricing page or in your order, plus applicable taxes. Early-access use is free unless we agree otherwise in writing. We will give at least 30 days' notice before a price change applies to you.

7. Suspension and ending

You may stop using the service at any time. We may suspend a workspace at once if it breaches section 4, puts the service or other customers at risk, or if fees are overdue after a reminder; we will tell you why and restore access when the cause is resolved. Either side may end a paid plan with 30 days' notice. When your account ends, you may ask us to return or delete your data within 30 days.

8. Our rights

The service, the SDK and the command-line tool belong to us. The SDK is licensed under the licence that comes with it. If you send us feedback, we may use it without obligation to you.

9. No warranty

The service is provided "as is" and "as available". To the extent the law allows, we give no warranty of any kind, express or implied — including that the service will be uninterrupted, error-free, secure or fit for a particular purpose, or that no data will be lost. There is no uptime commitment unless we agree one in writing.

10. Limit of liability

To the extent the law allows, neither side is liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability for all claims arising in any 12 months is limited to the fees you paid us in the 12 months before the claim, or EUR 100 if you paid nothing. None of this limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law.

11. Claims about your workflows

If someone brings a claim against us because of the data you collect or the workflows you run in breach of these terms, you will cover our reasonable costs of dealing with it.

12. Changes to these terms

We may update these terms. We will email customers at least 30 days before a material change takes effect; continuing to use the service after that means accepting it.

13. Law and courts

These terms are governed by the law of the Republic of Croatia, excluding the UN Convention on Contracts for the International Sale of Goods. Disputes go to the competent court at our registered seat. The service is meant for businesses; if you use it as a consumer, the mandatory protections of the law where you live still apply.